Incident Management Intern - Administration - Dec 2024 - April 2025

The Programme

The incumbent will be part of the digital transformation of Allianz Insurance Singapore and support the team to delivery key strategic initiative for the year:

• Supporting Incident Management.  
• Managing user roles access. 
• Handling the documentation. 
• Exploring opportunities for process automation.  

What You Will Do

• Monitor and swiftly respond to incident tickets and alerts, ensuring rapid resolution. 
• Assist in documenting and categorizing incidents with attention to detail and accuracy. 
• Assist in analyzing incident trends to proactively identify and address recurring issues.  
• Collaborate closely with team members and vendors to ensure incidents and service requests are resolved within timelines. 
• Work with Vendors and understand the solutions proposed then convey the same to the business for acceptance.  
• Align incident and service request UAT with business users.  
• Participate or organize meetings with business users to analyze the root causes and propose a workaround if a solution is not readily available.  
• Support user roles management activities, ensuring access permissions align with organizational policies.  
• Conduct periodic user access reviews to ensure compliance with security policies and access controls. 
• Identify opportunities for automation within incident management and user access review processes.  
• Develop proof-of-concept solutions or recommendations for automation to improve efficiency.  
• Communicate effectively with stakeholders, providing updates on automation initiatives and outcomes. 
• Contribute to refining incident management processes and procedures to enhance efficiency and effectiveness.   

Required Skills and Abilities

• Undergraduate with Bachelors in Business Administration, Information Technology, or a related field. 
• Attention to detail and patience when dealing with various queries. 
• Strong communication skills and ability to work effectively within a team environment. 
• Proficient in documentation and reporting. 
• Basic understanding of IT systems, networks, incident management process and principles. 
• Hands on experience on tools like SNOW, Jira, Confluence, and Insurance software.  
• Prior exposure to incident management, or Insurance business process is advantageous.  

This internship offers a valuable opportunity to gain hands-on experience in incident management within a dynamic and collaborative environment.  

If you are passionate about IT and eager to contribute to incident response and process improvement, we encourage you to apply.  

About Us:

Allianz Group is one of the most trusted insurance and asset management companies in the world.

Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.