Incident Management Intern - Administration - Dec 2024 - April 2025
AI Job Summary
The Programme
The incumbent will be part of the digital transformation of Allianz Insurance Singapore and support the team to delivery key strategic initiative for the year:
- Supporting Incident Management.
- Managing user roles access.
- Handling the documentation.
- Exploring opportunities for process automation.
What You Will Do
- Monitor and swiftly respond to incident tickets and alerts, ensuring rapid resolution.
- Assist in documenting and categorizing incidents with attention to detail and accuracy.
- Assist in analyzing incident trends to proactively identify and address recurring issues.
- Collaborate closely with team members and vendors to ensure incidents and service requests are resolved within timelines.
- Work with Vendors and understand the solutions proposed then convey the same to the business for acceptance.
- Align incident and service request UAT with business users.
- Participate or organize meetings with business users to analyze the root causes and propose a workaround if a solution is not readily available.
- Support user roles management activities, ensuring access permissions align with organizational policies.
- Conduct periodic user access reviews to ensure compliance with security policies and access controls.
- Identify opportunities for automation within incident management and user access review processes.
- Develop proof-of-concept solutions or recommendations for automation to improve efficiency.
- Communicate effectively with stakeholders, providing updates on automation initiatives and outcomes.
- Contribute to refining incident management processes and procedures to enhance efficiency and effectiveness.
Required Skills and Abilities
- Undergraduate with Bachelors in Business Administration, Information Technology, or a related field.
- Attention to detail and patience when dealing with various queries.
- Strong communication skills and ability to work effectively within a team environment.
- Proficient in documentation and reporting.
- Basic understanding of IT systems, networks, incident management process and principles.
- Hands on experience on tools like SNOW, Jira, Confluence, and Insurance software.
- Prior exposure to incident management, or Insurance business process is advantageous.
This internship offers a valuable opportunity to gain hands-on experience in incident management within a dynamic and collaborative environment.
If you are passionate about IT and eager to contribute to incident response and process improvement, we encourage you to apply.
About Us:
Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
- Job type:Internships
- Disciplines:Administration
- Citizenships:
- Locations:Singapore
- Closing Date:15th Aug 2024, 6:00 pm
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