Intern - Customer Experience - Data/Analytics

What You Will Do

• Drive Voice of the Customer activities, working with the Regional Customer Experience Lead. 
• This role is responsible for bringing the customer’s voice into the organization and supporting a continuous cycle of understanding the customer perspective, ensuring insights are translated into action (supporting countries to ensure that appropriate actions are taken as a result of customer feedback), and measurement of impact. 
• Analysis of customer data (quantitative & qualitative) to extract insights – including, but not limited to, NPS surveys. 
• Administrative management of NPS survey program within the relevant IT systems and ensuring actions are followed up on. 
• Track VoC performance against defined KPI’s. 
• Collaboration with the markets in Asia Pacific to discuss insights and drive action. 
• Preparation of a bi-annual Voice of Customer report summarizing insights, actions and recommendations for H1 2024; this role should lead the process, working collaboratively with the markets in Asia Pacific. 
• Alignments with the Global Customer Experience lead. 

Required Skills and Abilities

• Minimum bachelor's degree in data analytics / business or other related field. 
• Strong MS Excel & MS PowerPoint skills.
• General IT literacy to quickly learn how to use systems such as MS Teams, Salesforce and Medallia.
• Communication skills – particularly strong written (presentation decks) and verbal desirable.
• Analytical skills – quantitative (including statistical analyses) and qualitative.
• Attention to detail.
• Learning mindset. 

About Us:

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility.

The approximately 122,000 employees in the BASF Group work on contributing to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions.

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees.  

We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.