Product Management Intern - Shopee Xpress

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. 
 
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  
 
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Identify inefficiencies and bottlenecks in operational processes. 
• Assist in the strategy, road map, and feature definition of our Shopee Xpress software system. 
• Conduct market intelligence studies on current best practices and solutions deployed by other market players.  
• Conduct user acceptance tests (UATs) and educate users on upcoming changes and timelines ensure smooth operations. 
• Generate actionable insights based on an understanding of Shopee Xpress’s Operations to address the concerns and needs of users. 
• Prepare and analyze operations data with SQL to support feature requests. 
• Assist team in administrative tasks such as system configurations.

Required Skills and Abilities

• Currently pursuing a Bachelor’s Degree in Industrial Engineering, Management Engineering, Management Information Systems, Business Administration or other related fields. 
• Strong proficiency in Microsoft Excel, SQL is a plus. 
• Highly analytical.  
• Keen eye for detail. 
• Ability to translate insights into clear operational plans. 
• Ability to multi-task and work well in a dynamic environment. 
• Independent worker and fast-learner with a high level of initiative. 
• Enthusiastic team player with a positive work attitude. 
• Proficient in Google and Microsoft Office products such as Excel and Powerpoint.

Full-time interns preferred (3-6 months). 
 
Students who can commit part-time, minimally 3 working days a week, are also welcome to apply 
 
Why Join Shopee? 
 
Shopee values our employees and strives to provide the best for them. We constantly provide opportunities for our employees to develop and upskill themselves. We also provide a vibrant working environment to promote a fun and collaborative work culture in Shopee! 
 
Learning and Development Opportunities: 
 
Shopee Academy takes pride in close partnership with all leaders, teams and individuals in Shopee to co-create learning solutions that work for them. We aim to become better versions of ourselves. 
Our comprehensive learning initiatives include General, Functional and Leadership training to cater to different groups of employees. 
 
Employee Engagement Events: 
 
At Shopee, we celebrate milestones and organize fun activities and events to keep our employees engaged throughout the year. Come and join us in the fun and laughter! 
 
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.