SPX Business Development Intern - Operations Excellence - CS - Spring 2025

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Evaluate business performance and internal processes for improvements to achieve operational and financial goals. 
• Assist in consolidating and reviewing key operational performances and generating periodic performance reports for management review. 
• Collect data from databases to create integrated views to drive decision making.
• Involvement in specific operational processes like problem shipment parcels and escalated customer complaints, so as to find opportunities to improve process efficiencies and effectiveness.

Required Skills and Abilities

• Currently pursuing a degree/master in Business Analytics, Computer Science, Information Systems or other relevant disciplines.
• Possess strong analytical and problem-solving skills.
• Proficient in Microsoft Excel/ PowerPoint.
• Knowledge of SQL & Python is a plus.
• Strong oral and written communication skills.
• Positive, team-player, and energetic attitude.
• Work well with cross-functional teams and thrive in a dynamic work environment. 

About Us:

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.

It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.