Data Analyst Intern -Customer Service Chatbot-Regional Operations - Business

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.  
 
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  
 
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Perform data analysis to deep dive and uncover gaps in Chatbot in order to improve Chatbot KPIs. 
• Perform ad-hoc problem solving. 
• Support chatbot solution enhancements.

Required Skills and Abilities

• Currently pursuing a degree in Business, Business Analytics, Data Analytics relevant disciplines 
• SQL / Python skills. 
• Strong Business acumen. 
• Strong problem-solving skills. 
• Excellent communication skills (written and verbal). 
• Self-motivated & has the passion to work in a fast-paced and dynamic environment. 
• Demonstrated ability to learn fast, handle multiple tasks and meet deadlines.

Full-time interns preferred (3-6 months). 
 
Part-time interns who can commit at least 3 working days a week are also welcome to apply. 
 
About Us: 
 
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.