Data Analyst Intern - Customer Service - Regional Operations - Summer 2024

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. 

What You Will Do

• Perform data analysis for Customer Service Agents' performance and other Service Quality related initiatives such as resolution time optimization and improving of customer satisfaction surveys.
• Analyze performance data and develop insights on the driving factors behind those figures.
• Perform ad-hoc problem solving.   

Required Skills and Abilities

• Currently pursuing a diploma/degree in any relevant discipline.
• Strong analytical skills and sensitivity to data.
• Strong oral and written communication skills.
• Results and details driven.
• Well, organized with good multi-tasking ability.
• Positive, team-player, and energetic attitude.
• Strong proficiency in Excel is a must, SQL is a plus. 

About Us:

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.

It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.