Data Analyst Intern - Seller Operations -Regional Operations - Summer 2024

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. 

What You Will Do

• Work with large data sets to distill insights into sellers’ behavior using advanced data analytics tools (SQL, Python Pandas, etc.).
• Conduct industry analysis into policies, tools and initiatives to identify learnings that can be adapted to our users.
• Communicate ideas and findings in a logical and structured manner.
• Conceptualize new tools and product improvements for sellers, collaborate with the Product team to translate these into business requirements and launch new products.
• Project manages the rollout and adoption of initiatives and features, including coordinating testing, developing training material, reporting and tracking of impact. 

Required Skills and Abilities

• Degree in STEM or other subjects with a strong analytical component.
• Strong data analytical skills, SQL and/or Python are highly desirable.
• Interest in building broad capabilities in strategy, operations, data analytics and product design in the e-commerce industry.
• Ability to break down problems, draw insights from complex data and design practical and scalable solutions.
• Ability to think critically and formulate thoughts well in slides for presentation.
• Strong curiosity to understand the “whys” and “hows” and to develop the “so-what” that will help shape policies, initiatives and features. 

About Us:

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.

It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.