Operations Business Analyst Intern-Return & Refund-Regional Ops-Data Science

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. 

What You Will Do

• Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challenges.
• Define project goals and strategy to achieve an ideal returns/refunds experience.
• Collaborate with local stakeholders to refine policies and introduce initiatives to improve the returns/refunds experience.
• Manage key cost drivers while negotiating the competing needs of the buyer versus seller experience. 

Required Skills and Abilities

• Ability to apply analytical thinking towards business problems.
• Strong interest in working with large data sets and problem solving.
• Experience/proficiency in SQL and/or Python is a plus.
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them.
• Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience.
• Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner. 

About Us:

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.

It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.