Network Analyst - Catalyst WSP

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

As an Network Analyst, you will get an opportunity to be part of a dynamic team providing enterprise-level assistance to our customers.

Job Responsibilities:

• You will learn to provide assistance to our Enterprise clients on a wide range of technical issues, from providing quick answers to simple issues to more complex problems that require further diagnosis and troubleshooting/escalation.
• You will be guided to log issues and coordinate within internal teams to ensure proper resolutions to our customers.
• You are trained for Singtel’s most advanced technologies (e.g. 5G/internet of things) in real life applications at enterprise level.

Requirements:

• A diploma in Information Technology or related field.
• 3 year or less work experience.