Service Delivery Analyst - Catalyst WSP

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 

Job Responsibilities: 

Service Delivery Management:

• Use of project management artefacts to review and publish the effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.
• Understanding the pipeline of demand and work with the SDMs  (internal TI member) to identify and report an appropriate supply of resources.
• Provide regular reports to the management and other departments on the TI Squad’s achievements, challenges, and recommended solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Ensuring compliance with the infrastructure standards for applicable Service Area by reviewing the deliverables.
• Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management: 

• Work with internal TI SDMs to identify the Financial and Contract progress and report to the management on the current state.

Requirements: 

• A completed diploma from a reputable Polytechnic 
• 3 year or less work experience