Solution Designer - Catalyst WSP

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

This role is accountable for the digital marketing and marketing cloud capabilities of Singtel within Group IT:

• Business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures
• Provide ongoing operational support for marketing / campaign solutions
• Show marketers how to best create campaign and how to manage and use data for
• Effective marketing campaigns

Job Responsibilities

• Design, develop & support the marketing/next best offer use cases provided by our Business users
• Act as consultant to our Business users on marketing system processes (from data / event triggers to automated program flows to downstream systems integration)
• Support strategic projects in marketing space
• Understand business requirements and objectives in order to analyze / assess the relevant customer data-sets needed and propose actionable marketing/campaign planning process and its operations
• Consult and guide users on their new initiatives or enhancements
• Perform solution design and implementation related to digital marketing and marketing cloud platform that is in accordance with Group IT Strategy & Architecture
• Integrate and maintain marketing cloud connector, Rest API, for real-time data exchange and for triggering email activity, etc, as well as SFTP jobs for batch data exchange
• Deliver or support the development of cost estimates based on the solution design
• Provide User Acceptance Test (UAT) support to users
• Support broad range of digital marketing projects related to marketing campaign, customer segmentation, campaign optimization, channels effectiveness etc.
• Design, develop & support the marketing/next best offer use cases provided by our Business users
• Act as consultant to our Business users on marketing system processes (from data / event triggers to automated program flows to downstream systems integration)
• Support strategic projects in marketing space
• Understand business requirements and objectives in order to analyze / assess the relevant customer data-sets needed and propose actionable marketing/campaign planning process and its operations
• Consult and guide users on their new initiatives or enhancements
• Perform solution design and implementation related to digital marketing and marketing cloud platform that is in accordance with Group IT Strategy & Architecture
• Integrate and maintain marketing cloud connector, Rest API, for real-time data exchange and for triggering email activity, etc, as well as SFTP jobs for batch data exchange
• Deliver or support the development of cost estimates based on the solution design
• Provide User Acceptance Test (UAT) support to users
• Support broad range of digital marketing projects related to marketing campaign, customer segmentation, campaign optimization, channels effectiveness etc.

Requirements:

• A completed diploma from a reputable Polytechnic
• 3 years or less work experience